Terms of Service

1. About Diixtra

These Terms of Service ("Terms") govern your access to and use of the website located at diixtra.com and any services provided by Diixtra Ltd ("Diixtra", "we", "us", or "our").

Diixtra Ltd is a company registered in England and Wales. Our registered address is in Manchester, United Kingdom. Contact us at hello@diixtra.com.

By using our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

2. Our Services

Diixtra provides professional services including, but not limited to:

• AI strategy and automation consulting
• Operational and process improvement consulting
• Advisory services for business transformation
• CREST-certified security assessments and penetration testing

The specific scope, deliverables, timeline, and fees for any engagement are defined in a separate proposal, statement of work, or agreement agreed in writing between Diixtra and the client. These Terms apply in addition to and, where not inconsistent, alongside such agreements.

3. Engagement Terms

Services are delivered on the basis of the agreed scope set out in a written proposal or engagement agreement. No engagement is assumed or implied by initial enquiries, exploratory conversations, or website interactions alone.

Diixtra has no ongoing obligation to provide services beyond those expressly agreed in a signed engagement. We reserve the right to decline or not renew any engagement at our discretion, subject to any notice provisions agreed in writing.

Where a client provides access to systems, data, or facilities necessary for delivery, the client is responsible for ensuring Diixtra has the authorisations required to perform the agreed work.

4. Intellectual Property

Upon full payment of agreed fees, the client owns the deliverables produced specifically for them under the engagement, unless otherwise agreed in writing.

Diixtra retains ownership of all pre-existing intellectual property, methodologies, frameworks, tools, templates, and general know-how developed independently of any specific client engagement. Nothing in these Terms or any engagement agreement transfers ownership of such materials to the client.

All content on this website — including text, design, structure, and branding — is the property of Diixtra Ltd and may not be reproduced or used without our prior written consent.

5. Confidentiality

Both parties agree to maintain the confidentiality of information shared during the course of an engagement that is identified as confidential or that a reasonable person would understand to be confidential given the context.

This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed without reference to the confidential information; or (d) is required to be disclosed by law or regulatory authority.

Confidentiality obligations survive the termination of any engagement for a period of three (3) years, unless a longer period is agreed in writing.

6. Payment Terms

Fees and payment terms are set out in each engagement agreement. Unless otherwise agreed:

• Invoices are payable within 30 days of the invoice date.
• Late payment may incur interest at the rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998.
• Diixtra reserves the right to suspend or terminate services in the event of non-payment.

Fees quoted are exclusive of VAT unless otherwise stated. Where VAT applies, it will be charged at the applicable rate.

7. Limitation of Liability

To the fullest extent permitted by law, Diixtra's total liability to any client or third party arising from or in connection with an engagement — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — is limited to the total fees paid by the client for the relevant engagement during the twelve months preceding the claim.

Diixtra is not liable for any indirect, consequential, special, or incidental loss or damage, including loss of profits, loss of revenue, loss of data, or loss of business opportunity, even if advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

8. Warranties and Representations

Diixtra warrants that it will provide services with reasonable care and skill in accordance with applicable professional standards.

The website and its content are provided "as is" without warranties of any kind, express or implied, including without limitation any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the website will be available without interruption, error-free, or free from viruses or other harmful components.

9. Termination

Either party may terminate an engagement by providing thirty (30) days' written notice to the other party, unless a different notice period is specified in the engagement agreement.

Either party may terminate immediately upon written notice if the other party: (a) materially breaches these Terms or the engagement agreement and fails to remedy such breach within 14 days of written notice; (b) becomes insolvent or enters into administration, liquidation, or receivership; or (c) engages in conduct that a reasonable person would consider to be dishonest or harmful to the other party.

Upon termination, the client will pay for all services rendered up to the termination date. Sections relating to intellectual property, confidentiality, limitation of liability, and governing law survive termination.

10. Website Use

You may use this website for lawful purposes only. You must not use the website in any way that is unlawful, harmful, fraudulent, or that infringes the rights of others.

We reserve the right to restrict or terminate access to the website at any time and without notice. External links on our website are provided for convenience; we do not endorse or take responsibility for the content of third-party websites.

11. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on this page with the "last updated" date shown above. Continued use of our website after changes are posted constitutes your acceptance of the updated Terms. For active engagements, changes will be notified in writing and will not apply retroactively without mutual agreement.

12. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory applicable law provisions.

We encourage resolution of any dispute through direct discussion in the first instance. Please contact us at hello@diixtra.com before initiating formal proceedings.

13. Contact

If you have any questions about these Terms, please contact us:

Diixtra Ltd
Manchester, United Kingdom
hello@diixtra.com